Returns and Refunds Policy for Digital Lizard Prints

Effective Date: March 15, 2025

1. Return Eligibility

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 30 days of receipt. Provide a description of the issue and include photos if possible. We will arrange for a replacement or refund.​

  • Incorrect Items: If you receive an incorrect item, please notify us within 30 days of receipt. We will provide instructions for returning the item and ensure the correct product is sent to you promptly.​

2. Non-Returnable Items

  • Custom or Personalized Products: Items that are customized or personalized are non-returnable unless they arrive damaged or defective.​

  • Digital Downloads: Digital products are non-returnable and non-refundable.​

3. Return Process

  • To initiate a return, please contact our customer service team at [Your Email Address] with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.​

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days.​

5. Return Shipping Costs

  • For returns due to damaged, defective, or incorrect items, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping expenses.​

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address].​

7. Late or Missing Refunds

  • If you haven’t received a refund within the stated timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].​

Contact Us

If you have any questions about our returns and refunds policy, please contact us.

Thank you for shopping with Digital Lizard Prints. We value your satisfaction and are here to assist you with any concerns.